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Ensure prompt responses to guest inquiries
In the fast-paced world of Airbnb, delays in responding to guest queries can impact your listing’s visibility and revenue potential.
With our dedicated team available 24/7, we guarantee a swift response to 90% of messages within 1 hour, keeping your guests satisfied and your listing performing at its best.
Real people, not robots
Improve your guest communication rating
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Simplify Your Guest Communication
To maintain a personal touch while reducing the pressure to respond quickly, consider using automated messages. Keeping in touch with your guests throughout their booking enhances their experience and increases the likelihood of receiving positive reviews.
Airbnb’s ‘scheduled messages tool’ enables you to create message templates for various stages of the guest experience. You can send booking confirmations, detailed check-in instructions, welcome messages upon arrival, mid-stay check-ins, and check-out messages—all at the touch of a button. This ensures your guests receive essential information promptly, enhancing their overall stay.
Simplify guest communication by preemptively addressing common questions. Consider creating a manual in your property that addresses frequently asked questions. This manual could include reminders about house rules, details about your Wi-Fi network (Wi-Fi name and password), and instructions for using appliances like the washing machine or dishwasher. By providing comprehensive information upfront, you can reduce the number of inquiries in your inbox and focus on addressing more urgent guest messages.
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